Sears is awful

JMC
Topic Author
Mountain Legend

10 Jul 2013 17:26 #1 by JMC

Sears is awful was created by JMC

Worst customer service ever. I will never buy from them again.
Stay away and don't believe they service what they sell. Buyer beware.

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FredHayek
Mountain Legend

11 Jul 2013 06:58 #2 by FredHayek

Replied by FredHayek on topic Sears is awful

I agree. I have given them chances time and again and they always prove to be a waste of time, whether it is their website or stores. Their management must be monkeys.

Thomas Sowell: There are no solutions, just trade-offs.

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bailey bud
Mountain Legend

11 Jul 2013 14:18 #3 by bailey bud

Replied by bailey bud on topic Sears is awful

Sears used to be my go-to place for appliances, tools, and batteries.

I also think Lands' End is a decent brand.

I've found that Sears stinks when it comes to buying anything that needs delivery ---- and so stopped going to them for the big stuff.

Lowe's runs circles around Sears, Best Buy, Home Depot, etc.

I still like Craftsman tools, Lands End clothing, and Sears batteries (forget their brand name, though).

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JMC
Topic Author
Mountain Legend

11 Jul 2013 14:55 #4 by JMC

Replied by JMC on topic Sears is awful

I bought a stove and the front glass broke, they made me buy the part seperate from the service call. They said 2 different companies. I have to figure the part and the timing or pay for an extra service call and 2 more weeks before I have a working oven. Dumbest policy ever., I will never buy from them again.

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ScienceChic
Mountain Champion

11 Jul 2013 15:13 #5 by ScienceChic

Replied by ScienceChic on topic Sears is awful

I have a friend who has had similar frustrations. He has even had service people call to confirm appointments the day before, not show up and then blame him for a miscommunication that prevented them from coming! My Dad has used them since the 70s only because he got lifetime warranties on some items and has milked that for all its worth - they hate it, but do honor it (poorly, but the items always get fixed eventually and it costs him little or nothing). They stopped offering those kinds of warranties decades ago and have really let their customer service go.

I like Home Depot and Lowe's both, but for kitchen stuff my chef/hubby has to go higher-end than that. Not that I'm complaining at all!

"Now, more than ever, the illusions of division threaten our very existence. We all know the truth: more connects us than separates us. But in times of crisis the wise build bridges, while the foolish build barriers. We must find a way to look after one another as if we were one single tribe.” -King T'Challa, Black Panther

The truth is incontrovertible. Malice may attack it. ignorance may deride it, but in the end, there it is. ~Winston Churchill

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pacamom
Mountain Legend

11 Jul 2013 15:45 #6 by pacamom

Replied by pacamom on topic Sears is awful

Googled 'Sears Sucks' and got

About 1,790,000 results (0.31 seconds)

I guess a lot of people think the same as you.

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Jekyll
Mountain Legend

17 Jul 2013 19:07 #7 by Jekyll

Replied by Jekyll on topic Sears is awful

That's really a drag. I remember going to SEARS with my Dad when I was a kid into my teenage years. Still walk through there now and again when I'm down at Southwest Plaza (every other blue moon or so, hahaha). A good friend of mine just left a great job to work at SEARS and now I'm thinking maybe it was a bad move. Oh well, no sense in whining over spilt milk right? Right.

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