Ten golden customer service rules for small businesses

Only 1 posted but all of them quite good.
Ten golden customer service rules for small businesses

9. The customer is always right
An unsatisfied customer is more likely to tell their friends and family about a bad customer service experience than a satisfied customer is to spread word about a good experience.

http://www.enterprisenation.com/blog/te ... usinesses/

Pretty much common sense. Too bad more businesses dont have that.

And in a social media obsessed world, that one bad review can be seen by thousands.

FredHayek wrote: And in a social media obsessed world, that one bad review can be seen by thousands.

And depending on which social media avenue is used, can also be deleted immediately.

Here are the other 9.

1. Respond quickly
2. Don’t leave customers unsatisfied
3. Experience is more important than price
4. Accessibility
5. Be nice!
6. Know what you’re talking about
7. Listen to feedback
8. Be online

10. Better service saves money


Good job SC

pacamom wrote: Pretty much common sense. Too bad more businesses dont have that.

Concur, except I have to caveat #9. Safety first.

BB, I think that caveat applies to all 10 of the golden rules. In the training for LEO negotiators some of the tenets taught are to establish rapport, repeat what the person has said so that the person recognizes that they were heard, not contradict the person, etc. The business owner has the same opportunity to defuse or diffuse a situation simply by the first initial contact made, recognition that the person has a concern. Really good business persons totally turn the situation around so that the customer is willing to come back and share with others in a positive rather than a negative way.

Blazer Bob wrote:

pacamom wrote: Pretty much common sense. Too bad more businesses dont have that.

Concur, except I have to caveat #9. Safety first.