I don't usually bash a local business up in the mountains because I know how hard everyone "usually" works to earn a living but I was pretty blown away tonight by how I was treated at the local SONIC DRIVE IN. After a long day at work, I decided to treat myself to a burger on the way home.
Pulled in and ordered....my total was $6.21. When the young lady brought my food I handed her 22.26 ( a dollar for a tip) I expected to be given back 15.00 and she would keep the dollar. Instead....she handed me 14 dollars back. When I questioned the amount, she got really rude and continued to argue with me. I finally got a calculator and did the math and though I don't think she even believed me then, she finally gave me the correct change.
Even though I had just had this totally unnecessary argument with this young lady, I pulled out and went to the drive thru for a Sunday. Since we had some math issues previously, I decided to pay with a little more exact currency. Now my change is just 2 cents. I paid and waived the 2 pennies off and was told that she didn't need my 2 cents. I asked to speak to the manage at that point and she told me he really wanted to speak to me to about my behavior towards one of the employees. I am sitting there thinking "huh".
The manager comes out and proceeds to tell me that my behavior may have been inappropriate and I stop him and tell my side of the story. He apologizes but continues to insinuate that the issue had been created by me. I asked for the owners name and number....."Not allowed to tell you" was his response so I asked for a corporate number and this is what he gave me.
1-800-569-6659. Try the new corporate number for SONIC.
Very cute.
This wasn't about the money. This was about customer service and respect for the people who work hard for their money and choose to spend it at SONIC and how those folks feel they can treat you.
The manager should be ashamed of his disrespectful crew. And he should be ashamed for not providing even a minimum level of customer service to his customers.
What a shame.
I have always enjoyed SONIC across the country.
Never again.
Frogger I hope you follow up with the owner. They need to know what happened so that it may be corrected. And no doubt the manager will give his side of it and whether you were an attitude waiting to happen and just write it off. But I hope not. It clearly looks like the manager hasn't learned how to work with unhappy customers and could have made it a win-win for everyone. As it is you are on this website complaining about it and won't go back. Not the least bit good for business.
I would say a lot businesses could learn from this experience.
