Website Outage Update
17 Apr 2014 12:08 #1
by MyMountainTown
Website Outage Update was created by MyMountainTown
Hello Everyone!
First we would like to extend our deepest apologies for the day-long outage we just experienced and say a huge thank you for your patience and understanding!
Our hosting company, Host Gator claimed that a "bug in firmware utilized in our vendor’s hardware" caused the network issues, "which impacted some of our customers." There were about 10 million websites that were knocked out yesterday, ours of course being one of them. We, unfortunately, were one of the last to come back up, and have been warned that we may experience some fluctuations in service over the coming days. http://forums.hostgator.com/network-out ... 16804.html
We are in the process of identifying a new hosting company to switch to, one which has a better track record of up-time, reliability, customer service, and the infrastructure that we require. With the thousands of people that were affected yesterday, there likely will be a queue that has formed of other unhappy customers moving while new companies build needed hardware, but we anticipate making this happen within the next month. When we migrate we will have to go offline but we'll let you know ahead of time when all that comes about.
Thank you again for your patience, we truly appreciate it! Don't forget that when the website isn't accessible, you can still keep in touch with what's going on through our:
Facebook page: https://www.facebook.com/MyMountainTown
Twitter account, @MyMountainTown: https://twitter.com/MyMountainTown
by calling: 720-608-0285
or emailing:
.
Wishing you all a lovely day!
My Mountain Town Staff
First we would like to extend our deepest apologies for the day-long outage we just experienced and say a huge thank you for your patience and understanding!
Our hosting company, Host Gator claimed that a "bug in firmware utilized in our vendor’s hardware" caused the network issues, "which impacted some of our customers." There were about 10 million websites that were knocked out yesterday, ours of course being one of them. We, unfortunately, were one of the last to come back up, and have been warned that we may experience some fluctuations in service over the coming days. http://forums.hostgator.com/network-out ... 16804.html
We are in the process of identifying a new hosting company to switch to, one which has a better track record of up-time, reliability, customer service, and the infrastructure that we require. With the thousands of people that were affected yesterday, there likely will be a queue that has formed of other unhappy customers moving while new companies build needed hardware, but we anticipate making this happen within the next month. When we migrate we will have to go offline but we'll let you know ahead of time when all that comes about.
Thank you again for your patience, we truly appreciate it! Don't forget that when the website isn't accessible, you can still keep in touch with what's going on through our:
Facebook page: https://www.facebook.com/MyMountainTown
Twitter account, @MyMountainTown: https://twitter.com/MyMountainTown
by calling: 720-608-0285
or emailing:
.Wishing you all a lovely day!
My Mountain Town Staff
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17 Apr 2014 13:51 #4
by FredHayek
Thomas Sowell: There are no solutions, just trade-offs.
Replied by FredHayek on topic Website Outage Update
Thomas Sowell: There are no solutions, just trade-offs.
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18 Apr 2014 09:53 #7
by LOL
If you want to be, press one. If you want not to be, press 2
Republicans are red, democrats are blue, neither of them, gives a flip about you.
Replied by LOL on topic Website Outage Update
"......a "bug in firmware utilized in our vendor’s hardware" caused the network issues, "which impacted some of our ...."
Are u sure it was a bug and not a glitch? :rofllol
I told ya all those IT geeks are pinheads!
And probably nobody updates the firmware on their printers, routers, etc.
#011001010
Are u sure it was a bug and not a glitch? :rofllol
I told ya all those IT geeks are pinheads!
And probably nobody updates the firmware on their printers, routers, etc.
#011001010
If you want to be, press one. If you want not to be, press 2
Republicans are red, democrats are blue, neither of them, gives a flip about you.
Please Log in or Create an account to join the conversation.
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