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Netflix: Raising the Bar on Customer Service!
17 Apr 2014 13:00 #1
by ScienceChic
"Now, more than ever, the illusions of division threaten our very existence. We all know the truth: more connects us than separates us. But in times of crisis the wise build bridges, while the foolish build barriers. We must find a way to look after one another as if we were one single tribe.” -King T'Challa, Black Panther
The truth is incontrovertible. Malice may attack it. ignorance may deride it, but in the end, there it is. ~Winston Churchill
Netflix: Raising the Bar on Customer Service! was created by ScienceChic
This is fantastic! I also approve of Netflix hiring Trekkies for customer service - you won't find finer peeps. 
"Dammit, I'm an engineer, not a navigator!" lol What's the best customer service experience you've ever had?
This Netflix employee just raised the bar for awesome customer service (screenshot)
Tom Cheredar
October 11, 2013 7:16 PM
"Dammit, I'm an engineer, not a navigator!" lol What's the best customer service experience you've ever had?
This Netflix employee just raised the bar for awesome customer service (screenshot)
Tom Cheredar
October 11, 2013 7:16 PM
Click here for the transcript: http://venturebeat.com/2013/10/11/aweso ... versation/Yesterday Netflix subscriber Norm contacted the company about a problem he was having with an episode of Parks and Rec. In the middle of the episode, the video player would get stuck in a “temporal loop” that continuously played the last three seconds — (sort of like an unintentional YTMND page). Netflix service rep Michael responded by introducing himself as “Captain Mike of the good ship Netflix” and then asked which member of the crew he was speaking with. “Lieutenant” Norm took the bait, responding as if he was a ranking Star Fleet officer from Star Trek.
With the exception of the first two lines, neither side broke character for the duration of the conversation, which Norm shared via the screenshot we’ve embedded below.
"Now, more than ever, the illusions of division threaten our very existence. We all know the truth: more connects us than separates us. But in times of crisis the wise build bridges, while the foolish build barriers. We must find a way to look after one another as if we were one single tribe.” -King T'Challa, Black Panther
The truth is incontrovertible. Malice may attack it. ignorance may deride it, but in the end, there it is. ~Winston Churchill
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