Personal Banker open position

JOB FUNCTIONS AND RESPONSIBILITIES: The following sets forth the primary responsibilities of this job, but is not an exhaustive list. The Bank, through its managers and supervisors, reserves the right to assign any additional duties necessary to meet the needs of our clients, associates and/or shareholders.

1. Deliver the Client Experience by providing excellent client service with each client and associate interaction.
2. Sell consumer/small business banking products and services to clients and prospects.
3. Achieve specific sales and service goals on a quarterly and annual basis.
4. Manage client portfolio, services relationships and cross-sells all products and services.
5. Develop and maintain relationships with business partners to maximize sales opportunities and achieve sales standards.
6. Provide a board base of financial and credit services with the goal of earning 100% of the client’s business.
7. Demonstrate strong knowledge in installment loan options.
8. Obtain and ensure accuracy of all regulatory and procedural documentation.
9. Protect all client and bank information, and follow Customer Privacy and Information Policy & Procedure for communication with clients, vendors and associates.
10. Responsible for adherence to bank’s operational compliance, audit and security policies and applicable state and federal laws.
11. Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
12. Interact with others (co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.

Requirements EDUCATIONAL KNOWLEDGE AND/OR PROFESSIONAL EXPERIENCE:

Required: This position requires the following educational and/or job experience:
• High school diploma or equivalent.
• Strong sales and customer service skills.
• Minimum 2-3 years of banking experience.
• Minimum of 1+ years of sales experience.
• Must be/become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.
• This position requires compliance with all mortgage regulatory requirements and NBH's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


Preferred:
• Associate’s degree or higher.
• Previous personal banker experience.
• Bilingual language skills.
• Minimum 3-4 years of relevant job experience.

SKILLS AND ABILITIES: The following is intended to give an overview of the requirements of the position, but is not an exhaustive list
• Effective written, verbal and interpersonal communication skills; demonstrated ability to speak effectively to internal and external clients.
• Customer service driven; responsive to client issues and concerns.
• Strong attention to detail and ability to complete work accurately.
• Lead by example in all areas including sales, referrals and daily banking center operations.
• Above average ability to think logically in order to analyze situations, and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Ability to research various systems.
• Proficient at working with multiple computer and software systems.
• Ability to calculate figures and amounts such as cash back, loan rates and percentages.

WORK ENVIRONMENT: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list.

• Work hours may vary based on the Banking Center hours of operation.
• Standing for extended periods of time.
• Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
• Must be able to push, pull, pull up, bend, lift at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday.
• Must be able to work overtime to the extent necessary.


The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources. NBH Bank, N.A. is an equal opportunity employer.


We are an Equal Opportunity Employer.
Please view Equal Employment Opportunity Posters provided by OFCCP