TOA Technologies' third annual "Cost of Waiting" report, which evaluates the economic impact of waiting for in-home services, found a $37.7 billion impact for the total time people spent waiting for scheduled services, including those from utilities. According to the study, which found that in the past year 58 percent of Americans waited for service providers, the annual Cost of Waiting per individual is equivalent to removing every working American from the workplace for more than two full work days a year.
Americans waited nearly four and a half hours, on average--two hours and thirty minutes longer than expected--for service appointments.
