When Good Guns Go Bad

Buy enough guns and sooner or later you'll run into some problems. This has always been a fact of firearm ownership; anything man-made is subject to flaws. So when that new pistol stovepipes, fails to feed or commits any of the other sins these type of firearms are capable of, the first reaction is often, "I got a lemon."

Fact is, the majority of new-gun woes are not due to manufacturing defects. So if your new auto is not living up to expectations, it's wise to check out a few things before calling the customer service rep. It could save you some time and expense.

Even if there's a real problem, informed customers can speed up things if they have already eliminated possible user errors the guy on the other end of the phone is sure to suspect. A word of advice Don't get bent out of shape if the rep questions your shooting technique, ammo or general firearm aptitude. Considering roughly 70 percent of customer complaints are due to user error rather than factory defects, who can blame them?

No matter the make or design, the purchaser of a new autoloading handgun can make the honeymoon a more pleasant and trouble-free experience by following a few simple procedures. First and foremost, understand the design parameters of your gun. Some autos are designed strictly for self-defense, with accuracy a secondary concern. They're purposely built with somewhat loose tolerances to enhance reliability. Others, like many of today's 1911s, are intended for self-defense as well, but a high premium has also been placed on accuracy.


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