Horrible experience at Three Margaritas today!

Last time I give Three Margaritas a chance. EVER! :HappyWave:

Was it food, service or both?

I usually give them a shot about every year or so and they always disappoint. The wife finally told me no more.

My meal was fine, but my daughter's was not. She only ate one bite and we asked the owner to take it away because she couldn't eat it. She said just leave it there and don't eat it, which we did. When the check came they charged us for it and both the server and the owner REFUSED to take it off the bill. I have never had any experience close to this before. I had no intention of paying for it. I didn't want to only pay my meal and leave because I knew they would call the police. I called them instead and they came out. When the manager finally came over I happened to be on the phone with dispatch (the owner didn't know I was on the phone with them) and I asked her one more time if she would please remove my daughter's meal from the ticket and she refused again (the dispatch heard this). So, I said fine and that the sheriff was coming. She changed her tune REALLY fast and said she would take my daughter's meal off and then offered to comp. my meal too which I told her wasn't needed. We've eaten there many times with usually good food and service. This wasn't just an "off" experience. The server wasn't very nice (more times out of not she is but it's hit and miss) and this was my first AND LAST experience with the owner. I think she was worried about being out a meal. Now she is out with us for customers for ever. There is a really good 3 Margaritas on Wadsworth that we good to as well and they will get our business, not her! Sadly, this was the worst dining experience I've had in my entire life. Oh well, that's how it goes sometimes.

FredHayek wrote: I usually give them a shot about every year or so and they always disappoint. The wife finally told me no more.

She sounds like a very smart woman! :woo hoo:

Sorry to hear, but not surprised. About the only place we like in Conifer is JJ Madwells. And Its worth the drive to Evergreen or Zokas for better choices. C'mon Conifer you can do better! JMFO LOL

We've never had a bad meal or bad experience at Three Margaritas.

You never explained what was wrong with your daughter's order. You just said she took one bite and refused to eat the rest. Did you try it to see if you concurred? Did your daughter tell the waitress what she found wrong wtih the meal? Did she ask for a replacement? Taking a bite out of an order and then refusing to pay... I can see why they were reluctant to not charge you for it.

Calling the sheriff over it was over the top, IMO. They've got more important things to handle

We have never had a problem. Not even recently. When one of our party had a problem with their order she mentioned what the issue was, the plate was whisked away, another brought with their apologies and then the server followed up to make sure everything was ok. Now that is a business who wants you to come back.

Usually it is good or they fix it, this time was ridiculous. I feel it really had more to do with the owner than the servers choice of what to do. Cathy, actually the operator said that I made the right choice. That was a first time experience (and hopefully last) for me. Looking back I would have not called, paid what was on the check, and never gone back. I am down the hill almost every day so they have other locations that are near the places I going. No worries there. I don't think many (if any) people from down the hill drive up here just to go there. No. #1 rule in business is take care of your customer or someone else will. The fix would have been so easy!